Track order
Check your parcel after it has shipped.
After your made-to-order item is produced and dispatched, we will send the carrier name and tracking number by email. Tracking may take a short time to update after handoff to the carrier.
Tracking tool
Use 17TRACK with your tracking number
Copy the tracking number from our shipping confirmation email, then open 17TRACK to follow international parcel updates.
What to include when contacting us
- Your order name or email address
- Product name and approximate order date
- Tracking number if already provided
- Destination country
Tracking FAQ
Common shipment questions
Why does tracking show no update yet?
Some carriers need time to scan the parcel after dispatch. Please check again later, especially during weekends or holidays.
When will I receive a tracking number?
Tracking is sent after the item is produced, packed, and handed to the carrier. Made-to-order production usually takes 10-15 days before shipping.
Can you help if the package is delayed?
Yes. Email us with your order email, tracking number, and destination country so we can help review the shipment status.