Custom or made-to-measure items may not be eligible for ordinary returns unless there is a production error or quality issue.
Returns and custom policy
Clear expectations before custom work begins.
Because many items are made to selected dimensions or package options, we encourage customers to confirm measurements before ordering.
For standard-size items, please contact us first with order details and photos before returning anything.
Email Hdidvdgdjdgdv@gmail.com with photos, measurements, and a description of the issue so we can review it.
Fair custom order review
How we handle problems, measurement issues, and damaged parcels
Clear photos and measurements help us review problems quickly and fairly.
Please contact us within 7 days of delivery if there is a visible issue, missing item, or wrong option.
Include photos of the product, packaging, label, and any measurement concern so we can compare the order details.
Soft textiles may have small measurement differences due to fabric, sewing, and hand finishing.
Fabric color can vary slightly by screen, room lighting, and natural daylight. We describe color as clearly as possible.
Please do not send items back before contacting us. Returns must be reviewed and approved first.
Items made to selected measurements, bed size, or personalized package choices cannot always be resold.
Returns FAQ
Common policy questions
Can custom curtains be returned?
Custom or made-to-measure curtains are reviewed case by case. If there is a production error or quality issue, contact us with photos and measurements.
What if I ordered the wrong size?
Please contact us. We can review whether the item can be adjusted, but custom-size items may not qualify for ordinary returns.
What if the parcel arrives damaged?
Keep the packaging and send photos of the package, label, and product condition so the issue can be reviewed.